NOTE If you do not enable the Splashtop Streamer to be deployed in this method, clicking the Splashtop icon to initiate a connection to the device will install the Streamer on the device. A confirmation dialog box will appear indicating that it may take a few moments for the Streamer to install when connecting for the first time. Alternatively, you can connect to the device using Web Remote. Refer to Web Remote. Installation of the Client is automatic on each device upon the first time a connection of this type is initiated.
The Client and Streamer will automatically be updated in the same way Agents are updated when updates become available. For information on how to download it, refer to Download a component. NOTE When the Splashtop session is initiated from a macOS device, and the remote endpoint does not have the Splashtop Client installed, the initiating device's Agent will install it on the endpoint.
A pop-up window will prompt the initiating device's user to allow this action. In some cases, however, your end users may want remote access capability, too. To learn how to grant remote access and control permissions to your end users, refer to this Splashtop Support article. Thanks for your feedback. Want to tell us more? Account Settings Logout. All Files. Submit Search. Current Splashtop Streamer versions Windows: 3. Splashtop system requirements Refer to this Splashtop Support article.
Download Splashtop from the ComStore In order to enable Splashtop in your account, you first need to download the Splashtop component. Click the ComStore tab. Search for and select Splashtop Remote Screen Sharing. Click Add to my Component Library to add it to your account. Install the Streamer The Splashtop installer, that is, the Splashtop Streamer, makes it possible to remotely view a device.
Alternatively, there is an option to enable the Streamer for specific sites. Once you have turned on Enable automatic installation of Splashtop Streamer , all your sites will be selected by default under the Auto-install Splashtop for selected sites radio button. Select the sites you wish to exclude and click on the Exclude or Exclude all button.
Install the Client Installation of the Client is automatic on each device upon the first time a connection of this type is initiated. Update the Client and Streamer The Client and Streamer will automatically be updated in the same way Agents are updated when updates become available. Web Portal Navigate to a device you wish to connect to. If you are on a device list page, hover over the context menu next to the device, and then hover over Remote Actions. If you are on the Device Summary page, hover over the Remote Actions button.
Select the Splashtop icon to initiate a connection to the device. Refer to Remote Actions. Agent Browser Log in to the Agent Browser. Search for the device. If the icon is not there, the Streamer is not running. Windows: There will be a Streamer icon in the bottom right hand tray area, on the WIndows taskbar.
It is completely safe to use in environments where security is a concern, such as an Enterprise network. Wake-on-LAN is enabled in the remote access software. What is Wake-on-LAN? Overall, Splashtop performs well. We tested it with an approximately 50 Mbps internet connection and in general, the software was fast and responsive.
At times, there was a small lag less than one second with the screen share features, but mouse tracking and clicks registered almost instantaneously. The Atera agent is the foundation of the Atera monitoring system and needs to be installed on all computers and servers you wish to monitor. From the Business App On your computer list, if a user is remotely connected to a computer , you will a see a green circle with an arrow around the computer icon. Log in at Splashtop Gateway management console.
On the computer list, click on the gear icon next to the desired computer and click on the "Reboot computer" option. A window will open with options to restart the streamer or reboot the computer in the case of Windows, normal or safe mode.
Splashtop enables users to remotely access or remotely support computers from desktop and mobile devices. Splashtop enables remote computer access for businesses, IT support and help desks, MSPs, and educational institutions. If you experience any delay or lag on your mouse and keyboard when on a remote session. Skip to content Questions. How do I permanently uninstall Splashtop Streamer?
What is a Splashtop Streamer? Is Splashtop Streamer spyware? Is Splashtop safe? How do I uninstall atera agent? Delete an Atera Agent From the left-hand panel, click Devices. The Devices page appears.
Toggle SideBar. Datto Help Center. Home More. Information Description. Try another source machine see if the issue is only related to your local device If the first source machine is the only one affected, you know it is isolated to that device. Try another destination machine If the destination machine is the only one affected, you know it is isolated to that device.
Uninstall Splashtop, delete registry keys, and re-deploy If you isolate the issue to a single device source or destination machine , try the following steps to perform a quick reinstallation: 1. Keep in mind that the uninstallation process is not removing the registry keys. URL Name. Follow Following Unfollow. Trending Topics. Live chat: Chat with Us.
We recently switched to Splashtop from LogMeIn after 10 years. The price increases were killing us. Been very happy with Splashtop. We have the premium and the alerts work well and all the other bells and whistles. Brand Representative for Splashtop. Happy new year! Splashtop is not only cost effective, but also reliable and high performance. Been a Splashtop shop for about three years now, my Controls groups are the primary users besides me.
They are the only ones who have contacted support, specifically to see about multiple remote users on one console - when you have a head scratcher of a problem, more heads are better! I'm looking at the on-prem hosted version of Splashtop right now for replacing a product I've used for years - I am not considering other products at this time ;-. I have used all But I would prefer teamviewer as they have more features especially for corporate users but like all of the 3, admins usually should have a older version then the rest as if users somehow update their version, admins cannot remote in.
Brand Representative for Zoho. We have also been named as one of the easiest to use Remote Support Software in the market. Do email us at support zohoassist. Brand Representative for ConnectWise. OP - I know you didn't have Control listed in your options, but if you change your mind we have affordable pricing with advanced features - all made for your own personal experience.
If you'd like to learn more you can visit our website here. Merryworks is an IT service provider. All are pretty great but Comodo allows you to do a lot all for free so that's always a plus I suppose, Just something to look into. I defiantly enjoyed using Splash Top while I had it though! I use TeamViewer to support our sales staff when they are away from the office all the time as they don't live in the state of our HQ and for my parents laptops. Have used Teamviewer for about 10 years, very reliable and very easy to use.
I think I have had to contact customer services once in that time. We use TeamViewer for all of our clients for local in network assistance. That being said, there are times when mobile devices or laptops are having issues outside of our network. In those cases, we use SplashTop using tech licenses not endpoint.
We were using GoToAssist , and that was really expensive. Out owners had their own TeamViewer accounts, but it confused at least one of them for some reason. I switched to Zoho and I am pretty happy with that. There are a few things that could maybe be polished up a bit, but overall it's easy to get connected with customers and I like the fact that I can remote into a user's actual session not get logged out when unattended because there are many things I have to do while in their session.
Some consider this insecure. My take is that if you want to secure your session, lock the screen when you get up and walk away. Otherwise, I don't need my unattended access doing it by default. I've been using TeamViewer personally for 8 years to help my family and professionally for 3 years now. The speed and smoothness of the connection have beaten out all alternatives I've tried yearly over the last 3 years. When my CSRs have to remote into a customer's machine to help them, the customers definitely feel more secure with our branded customized install and help desk.
At least according to the customer surveys. Connectwise Control is a much superior solution to TeamViewer. I've not used Zoho Assist or Splashtop. I just wish they had a mobile app for remote control. I have it installed on of around devices. We have been using SimpleHelp and just upgraded to the latest version. Works great although they only have email support. Very simple to administer and has most of the expected features. The best thing is it is a perpetual license and much cheaper than other remote support software mentioned here.
I have been using TeamViewer for perhaps five years, after leaving a certain price-gouging company that many others have dumped. I have a Premium license, which gives me unlimited endpoints for one tech me! I don't have to take hours to try to explain things, but can just click and swipe and train remotely as needed. Just make sure that you set up 2FA on your account, and use the blacklist so that only you can connect to the endpoints.
Splashtop for us. Been using it for a few years, the price increases of logmein made us switch and haven't looked back. Great for remoting onto users computers and connecting onto servers from home. We also moved to it after the second price increase for LogMeIn Central. We have the Splashtop Remote Support Plus for 50 computers subscription and have been very happy with it. It's easy for the staff to use, their options menu at the top while connected is very user friendly, and we've had very little issues with it.
I've only had to contact their support once in two years and they were helpful. In the beginning, Splashtop wasn't as polished as LogMeIn and was short on some of the features, but they've made many improvements and added features since then. Like the OP, we have in the neighborhood of 35 workstations. Can't say anything good or bad about the other solutions as I haven't used them.
Funny you should say that. I was looking at LogMeIn because I used it when they were just a fledgling company whaay back when. It was too costly for me too. I am the one who has to go to the boss or the CFO and explain why this many hundred dollay a year outlay is essential for operations. It's hard when I tell them, "I can access users desktops from my workstation without having to get up and go there!
We switched after 3 very happy years with LogMeIn after they got too pricey. Fortunately they allowed legacy customers to stick with old plans I don't think their prices increased all that much when they repackaged everything. In fact, their pricing has stayed very consistent over time. I am a 2-man IT department supporting approx.
Again, we are on legacy pricing. Great tool with some great features for a corporate environment but again, more costly than Splashtop. We have tried other solutions but in the end, it boiled down to price and critical features and Splashtop met our goals. The only issue we have moving forward will be to add support for mobile devices as our healthcare facility recently implemented iPads and currently we cannot remote to them with Splash unless we change our plan.
Glad to hear the great news, Jeff! We work to continue improving our product's functionality for our many customers. For readers curious about unattended access, Splashtop utilizes a Splashtop Streamer agent, installed on the endpoint you wish to manage, to provide you and your technicians anytime unattended support.
In a remote session by default, the technician and end user will both have access to the endpoint. Settings to blank the endpoint's screen and lock the endpoint's keyboard and mouse upon connection are available to both. This topic has been locked by an administrator and is no longer open for commenting.
To continue this discussion, please ask a new question. I know that's very general, but I've been having a relatively hard time finding any IT related job that isn't basic help desk level one things.
Splashtop Streamer downloads including Splashtop Streamer for Business, Classroom, Enterprise and Personal. Official source of remote access software from Splashtop. Install the Splashtop Streamer on the computers that you want to remotely access/control. Splashtop streamer is the agent software that is installed on the computers that you remotely access. Automatic, silent updates.